it was easy as 1,2...

by 6:30 last night i was up and running with my new HIGH SPEED internet. and it was easy to a point and that point was running the comcast install wizard. which is really the very first step after connecting all the cables.
everything was good but the connectivity, but my modem showed activity and my computer showed connection with the ethernet, so why wasn't it working? ah shit. i was going to have to call comcast. i was hoping to avoid that. so i called. problem with the system "our representatives are busy at the moment and will take your call in the order it arrived" blah blah. it was only a few minutes, the first time anyway. so some dude named james answered. i explained what the deal was and was on the phone for less that 5 minutes and i had already found out that he was from cincinnati and he was living in nashville and was trying hard to become a country music writer and at the moment beside working at comcast he was working as a staff writer on music row. in less than five minutes. but that happens all the time. i learn way to much about people i've never met. anyhoo, the bastard put me on hold an never came back. well i could have let myself get very pissed off about this but i chose to remain semi calm and call again. this time i got a girl, thank goddess because the guy sure as hell didn't help me. so i explained to "nesha" what the deal was and we come to find out that the reason that the wizard wont work is because i'm not set up in their system as having internet. since i had ordered my modem and kit from a comcast offers website the actually comcast had no idea, so that's why the wizard wouldn't work. but nesha rocked, she got me set up and i was able to get the same username that i had with bellsouth. and that made me excited. it's a simple name and i've had it for around 15 years and no one had chosen it yet from comcast. yeah me.
nesha even helped me set up my email account. and have i mentioned yet that brad really didn't do much of anything? nope not really much other than giving me moral support.
so it's all good now.