cable internet part deux

well i've been having connection problem since i switched over to internet cable. my computer was dropping the signal and the address's (or what ever you call them) were disappearing. so thursday night i called comcast again. got another woman. which rocks and from her side she was thinking that it was the connection and not the modem. if it was the modem that would suck considering that i bought my modem and am in the process of getting the money back from the rebate. anyhoo, after setting me up with someone coming to my house on saturday, which is today, we hung up. and as soon as i hung up the connection came back. the woman called me back and said "hey, it's connecting again", "i know" i said, "well i think it's the connection" she said, "let's hope", i said. and ended the call.

on friday i came home from work and sat down to see what might be up with the connection. nope not there. however, i had the insight early on to write down all the numbers to all the lines (ips, subnet, dns server blah blah blah) when it was working properly and entered them manually. and i was up and going

now for anyone out there who has ever dwelt with comcast you really never know if they will show up on time or what kind of person you will get. will they be nice or just pissed off to be there, so i decided to let go of the stress and let what happens happen. i was scheduled to have someone out between 10 and 12. but at 9.45 dwayne called up and said he was on his way. he showed up at 10 and checked the connection at the poll. dwayne said that the connection was loose at the poll and that could have been some of the problem. then when he looked in the house he said right away that another reason for broken connection could be that i had been using the wrong size cable. apparently cable users should be using RG 6 cable and i was using RG 9. i also asked if that was going to effect some of my digital channels especially the national geographic channel. "sure". so i turned on the tv and luckily the channel was acting up. cause you know the problem NEVER happens when the technician is around. but it was. so he went to his truck and got out the right sized cable, hooked it up and boom the channel came on. yeah yeah yeah.
i went out after he left and bought the right cable. i haven't changed it over yet because it would mean a lot of moving shit. but my internet is working right now. lets see if after i change all the cables over if i have anymore problems.

but in the long run, dwayne was courteous, explained what i needed to fix the problem and gets kudo's for being a nice guy. at my job i'm not always the nicest person to deal with. i have a job to do and i don't tolerate stupid gracefully. however, if you are nice to me i'm nice to you and i always, ALWAYS try to get along with the IT people. i find that if you are nice to the people who keep your system running then they will keep you that way. the same attitude applies to the people who come to my house to repair or install something. they are there to do a job and if you treat them with respect more than likely you'll get it back.